Quotemetoday.co.uk Ltd of Office 2A, First Floor, 3 Jubilee Way, Whitstable Road, Faversham, Kent ME13 8GD is directly authorised and regulated by the Financial Conduct Authority (FCA), Firm Reference No. 786619. Details of our registration are available on the FCA’s website http://www.fca.org.uk/register or by calling 0800 111 6768. We are also authorised by the FCA for consumer credit broking. We act for one lender only, Creation Finance.
Our service includes:
- Advising you on your insurance needs
- Arranging your insurance cover with insurers to meet your requirements
The service we will provide you with
We will advise and make a recommendation for you after we have assessed your demands and needs. Our advice will be confirmed in a demands & needs statement, giving the reasons for our recommendation. In some circumstances we provide information only and do not therefore make any personal recommendation.
Whose products we offer
We offer advice from a range of insurers, representing a fair analysis of the market, however under certain circumstances we may only deal with a limited panel or a single insurer. We will confirm for each individual policy we provide you with, the basis for our advice. Our additional policy options, for example legal expenses, tend to be offered on a sole supplier basis and you will not receive advice or a recommendation from us in taking out this cover. You will need to make your own choice about how to proceed.
Our opening hours are Monday to Thursday, 9am till 7pm, Friday 9am to 6pm and Saturday, 9am till 1pm. We are contactable via telephone on 01227 285 540 or via email at [email protected]
Your Duty of Disclosure
If you do not contact us to say otherwise, we take this as positive acceptance that you have no amendments to make to the details shown on the enclosed Statement of Insurance and that you accept that we will act in accordance with these terms of business.
Commercial customers: Where we arrange insurance wholly or mainly for purposes related to your trade, business or profession, you have a duty under The Insurance Act 2015 to make a fair presentation of the risk. This means that you must disclose every material circumstance which you and/or your senior management and/or anyone responsible for arranging your insurance know or ought to know. Alternatively, you must disclose sufficient information which would put the insurer on notice that it needs to make further enquiries for the purpose of revealing those material circumstances. You are expected to carry out a reasonable search in order to make a fair representation of the risk and will be deemed to know what should reasonably have been revealed by the search.
Your duty of fair representation applies at the start of the policy, at renewal and when any variation of the policy is arranged. If you fail to make a fair representation, the insurer may refuse to pay your claim or reduce the settlement amount, depending on the circumstances.
Retail Consumers: You must take reasonable care not to make a misrepresentation to the insurer. This means that all the answers you give and statements you make as part of your insurance application, including at renewal and when an amendment to your policy is required, should be honest and accurate. If you deliberately or carelessly misinform the insurers, this could mean that part of or all of a claim may not be paid or your policy may be cancelled. You must notify us as soon as possible of any changes to the information you have provided.
Fees & Charges
Please refer to the table below for details of fees which we charge for mid-term adjustments, renewal or in the event of cancellation or voidance of the policy to cover our administrative costs. These are in addition to any charges made by the insurer.
Any adjustment fees that are incurred within the 60 days prior to renewal must be paid for in full at the time of the requested change.
|Policy arrangement fee that applies to all New Business and Renewals||£30.00|
|Broking fee payable on certain policies at New Business and Renewals this will be disclosed prior to you committing to cover||Up to 35% of the premium|
|Cancellation fee when policy is cancelled before inception.||£50.00|
|Cancellation of policy fee after inception for loss of commission (this fee also applies to policies that have been voided)||Up to 25% of the return premium (this will vary depending on insurer)|
|Alterations and/or additions including a change of address||Up to £90.00|
|Direct Debit Default and Interest charges||Refer to your Finance agreement|
We usually receive a commission from the insurer with whom we place your business. We also receive a commission for arranging finance agreements for the payment of premiums and we may also receive a commission or fees for passing introductions to other professionals. You are entitled at any time to request information regarding any commissions which we may have received as a result of placing your insurance or arranging premium finance business.
Minimum and Deposit Premiums (M & D)
Please note that your commercial insurance policy may be subject to a Minimum & Deposit premium. In this case, there is no refund in the event of cancellation and you will be liable for 100% of the premium even if you are paying by instalments. You will be notified from the outset if your policy is subject to this condition. If you are unsure whether your policy is subject to a Minimum & Deposit premium, please contact us.
Finance and Direct Debit Arrangements
As a licensed Credit Broker we may offer you the option to pay for your policy by Direct Debit using a third party funding arrangement from Creation Finance. To use this option you must be over 18 and hold a bank or building society account which supports Direct Debits. If you take up this option you will receive a Credit Agreement, containing full terms and conditions including your collection dates, directly from Creation Finance. This pack will include an agreement for you to sign and return. Please ensure that you fully understand the repayment plan and that you can afford to make the repayments. They may begin collecting your Direct Debits before you return your signed agreement. If you pay your premium by instalments we shall inform you of any additional fees, charges or interest as part of your credit terms.
If you have any questions about your instalments, need to change your bank details or have any concerns about your Direct Debits failing please call Creation Finance at your earliest convenience on 0371 376 9200 which will be charged at the national rate.
How to Make a Claim
Please call 01227 285 540, selecting option 2 and our claims handling service will be happy to help you.
Protecting Your Money
The premium you pay is protected at all times as required by the FCA regulations. Premiums’ we collect on behalf of the Insurers is treated as paid to the Insurer and is put into a separate statutory trust insurers’ bank account. We may need to pay premiums to a specialist broker who will always also be authorised and regulated by the FCA. We reserve the right to interest earned on monies in this account.
You may be covered by the Financial Services Compensation Scheme (FSCS) if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, also without any upper limit. This scheme does not apply to consumer credit. Further information about the scheme is available from the FSCS on 0800 678 1100 or by visiting their website at www.fscs.org.uk/
We intend to provide a high level of service at all times. However, if you have reason to make a complaint about our service you should contact [email protected] you may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0800 121 6222 and further information is available at
www.financial-ombudsman.org.uk/ If you do decide to refer any matter to the Financial Ombudsman your legal rights will not be affected
Should you wish to exercise your statutory right to cancel your policy, we reserve the right to charge a minimum admin fee of £50.00 to cover our cost of setting up the policy in addition to any Insurer charge. You should refer to your policy documents for full details. If there is an outstanding balance at cancellation the balance must be paid without undue delay and in any event within 30 days.
Dependant on your Insurer we can accept cancellation over the telephone, if this is not acceptable to your Insurer we will tell you and you must then send a notification of cancellation in writing to us either by post to Quote Me Today, Administration Department at the address above or by email to [email protected]
Please note that if you are entitled to a refund this can take 6 – 8 weeks and will not be processed until we receive the relevant documents.
The 14 day cooling off period does not apply to some Commercial products. Please refer to your policy booklet for information on short period cancellation refunds.
Please be aware that cancelling your Direct Debit does not cancel your policy.
We or the insurer may cancel this insurance by sending at least 7 days written notice to your last known address. If your policy is voided, it will be declared null and void from the policy start date and will cease to exist. Therefore, you will not be insured, and you will incur cancellation charges. Your details will continue to remain on file.
Quote Me Today will pass any debt generated by the cancellation of the policy, over to a third-party debt collection agency to chase. This will incur additional charges.
Proof of Trade
Please note that you may be required by insurers to provide Proof of Trading such as invoices/receipts, which may contain the personal data of your clients. The General Data Protection Regulations state that you must make your clients aware, by way of a Privacy Notice, that their data may be shared in connection with your insurance policy. We will be providing you with cover on the basis that you are compliant with the GDPR when sending us Proof of Trade information. If you are unable to comply with the GDPR requirements, please contact us immediately.
To provide an enhanced customer service your call may be recorded and monitored for quality assurance and compliance. Documents are filed electronically, and a copy is available on request. This may be subject to a charge if deemed excessive.
We will email documentation to you wherever possible. It is your responsibility to inform us if you have not received your documentation. Please ensure you notify us if you change your email address, to help us keep your information safe.
We take a number of steps to help insurers fight against fraud. These vary according to the individual insurer requirements but may include asking you to provide a copy of the front and back of your, and all named drivers, driving licence cards and your online DVLA licence summary, a copy of the vehicle registration document (V5), proof of trading (for commercial customers) or a utility bill to confirm your identity. Failure to provide any documents requested within the time limit advised, will result in your policy being cancelled and cancellation charges being incurred. Documents can be scanned and emailed to [email protected] or posted to the address above.
Your Duty of Disclosure
If you do not contact us to say otherwise, we take this as positive acceptance that you have no amendments to make to the details shown on the enclosed Statement of Insurance and that you accept that we will act in accordance with these terms of business
We are authorised and regulated by the Financial Conduct Authority. Our FCA registration number is (786619)