The results of a new owner survey will certainly not make German carmaker BMW very happy. The Driver Power poll does, however, provide interesting results, both for car owners and those in the UK motor trade. All of the latter hopefully have the best available car dealers insurance.
The survey reveals that three of the five worst offenders when it comes to breakdowns were from the BMW ranks.
The Driver Power survey polled thousands of UK drivers whose cars were less than one year old, and asked them questions in 31 different categories.
Now for the surprising news: 51% of BMW 5 Series owners had problems during the last year. The 4 Series didn’t perform much better with 36%, followed by the 2 Series with 35%. The top-selling 3 Series was ranked in sixth place with 31% of owners reporting issues.
Complaints were not limited to one type of issue either, they included electrics, trim and paint, suspension, engine and brakes.
The Alfa Romeo Giulia didn’t fare particularly well either, with 40% of owners reporting problems. In the case of the Land Rover Discovery 31% of owners had issues, mostly engine related. Other cars on the problem list included the Toyota C-HR (29%, trim and exterior paint); Citroen C4 Cactus (29%, trim & exterior paint, engine); Audi A4/S4/RS4 (28%, trim and exterior paint); and the Dacia Sandero/Stepway (24%, electrics).
Taking into account all the cars in the survey the combined failure rate was a rather disconcerting 14%, which means that one out of every seven Britons experienced an issue with a brand new car within the first twelve months.
We decided to keep the good news for last: the best-performing car was the Peugeot 2008, with not a single respondent having to take it back to the workshop during the last 12 months.
The Nissan Juke (2%) and Mercedes Benz A-Class (3%) were also among the most reliable cars as reported by their owners.
The report goes on to reveal which cars made their owners the happiest. At the top of the list is the Peugeot 3008, with an impressive 93.88% rating. In second place is the Kia Niro (93.07%), followed by the Alfa Romeo Giulia with 93.06%. Other top contenders include: Toyota Prius (93.04%), Lexus RX (92.99%), Lexus NX (92.9%), Kia Sorento (92.85%), Toyota Verso (92.83%), Honda Civic (92.5%) and Skoda Octavia (92.45%).
The Peugeot 3008 notched up a truly remarkable 93.88%, and received praise for its abundance of space, top-quality interior, great reliability and excellent drive.
The Alfa Romeo Giulia revealed a peculiar loyalty among Alfa owners: despite 40% of them reporting electric problems, they still gave the car a 93.06% rating.
Compared to previous years, combined satisfaction figures were in fact at their highest levels ever in 2018 – making the Peugeot 3008’s win even more remarkable.
Auto Express’ consumer editor, Martin Saarinen, said: “The last 12 months have seen some exceptional cars launched, so it’s no surprise to see Brits happy with their new motors. There’s still work to be done, though, as new car owners continue to tell us that their vehicles aren’t always trouble-free.”Previous Post Next Post